General Information
Q: What are your Hours of Operation?
A: Our highly trained Customer Service Representatives are ready to take your call 24 hours a day. Call us at 763-434-8030 or click “Schedule Service” at the top of the page.
Q: What does AMi stand for?
A: AMi stands for Air Mechanical Inc. We are the premier Heating, Cooling & Plumbing company that serves Minneapolis, St. Paul, and the Surrounding Communities. For more about AMi, visit our About page.
Q: Is AMi a Privately Owned Company?
A: Yes! We are 100% Family Owned and operated; we are not owned by a Private Equity.
Q: Do you offer any Warranties?*
A: Services and installations are all backed by a 100% satisfaction guarantee.
Q: What should I do if I need Emergency Service?
A: We provide 24 hour/365 day Emergency Services for issues like sudden heat or cooling loss, drain clogs, burst plumbing pipes, flooding, electrical hazards, and more. Call us at our regular number to reach us for Heating, Cooling, Plumbing or Electrical emergencies. In the event of safety hazards, please call 911 immediately.
Q: Why should I get a Total Solutions Maintenance Plan?
A: The Total Solutions Maintenance Plan (TSM) is designed to wrap all your home’s maintenance needs into one customizable and comprehensive membership. Saving you money and prolonging the life of your equipment. A TSM plan is a proactive step
in maintaining your investment and your overall comfort. Learn more and Build Your Plan here.
Q: What areas do you Serve?
A: We service the Twin Cities Metro area, and parts of Wisconsin. See our full list of Service Areas here.
Q: How can I speak to a Pro?
A: To speak with a pro, call us at 763-434-8030 or send us a message to book a consultation online. You can also find us at local home shows & trade shows. Follow us on Facebook and RSVP to a show near you!
HVAC, Electrical and Plumbing Information
Q: How often should I get my Equipment Tuned Up?
A: We recommend getting your equipment tuned up annually to ensure efficiency, save money, and prolong the life of your investment. Sign up for a Total Solutions Maintenance Plan for exclusive benefits and save on your annual tune-ups.
Q: Do I need to change my Air Filter?
A: Yes, the filter in your home’s HVAC needs to be checked and replaced regularly. Accumulating dust and poor air quality are signs of a dirty air filter. Shop available filters here.
Q: Why is my AC or Furnace making noise?
A: Unusual sounds coming from your AC or Furnace unit, such as clanging, screeching or hissing, could indicate that certain components of your system are damaged, loose, or you have a leak. Call 763-434-8030 or Schedule Service to have your unit inspected by our professional technicians.
Q: Why is my Furnace blowing cold air?
A: There are many reasons why your Furnace may not be working. Common issues include an un-lit pilot light, dirty air filter, faulty or improperly set thermostat, damaged ductwork, and more. If your heating system is not running properly, or it has shut down, give us a call! 763-434-8030.
Q: How do I know if there’s mold or contaminants in my Ductwork?
A: Indicators of mold in your Ductwork include musty smells, visible mold spots, and water stains in and near vents. Routine maintenance and proper Home Humidity Levels are the best way to prevent mold in your system. Chat with our knowledgeable team now for more information or to schedule service.
Q: What is the ideal Humidity Level for my home?
A: According to the U.S. Environmental Protection Agency (EPA), the ideal Humidity Level in your home is between 30-50%. Too high or too low humidity can be damaging, costly, and very inconvenient. Read more about your home’s Indoor Air Quality here.
Q: What is Aeroseal?
A: Aeroseal Duct Sealing is one of the best ways possible to take care of the common nuisance of Ductwork that has lost its airtightness. It is a patented technique for air duct repair that approaches the problem of sealing leaks from the inside of the ducts. Learn more and see Aeroseal in action here.
Q: Can I use Chemical Drain Cleaners for a clogged pipe?
A: Avoid using Chemical Drain Cleaners, as they can damage your pipes over time. Instead, use Bio-Clean, which utilizes the natural power of bacteria to remove organic waste. Bio-Clean can be used both to get rid of a clog in an emergency and as a regular monthly treatment. Ask an AMi Plumber about using Bio-Clean on your drains at your next service visit.
Q: Why is my Water Pressure low?
A: There are many factors that can contribute to low Water Pressure in your home, such as clogged or damaged pipes, leaks, malfunctioning equipment, and more. These are all issues that need to be promptly addressed and AMi is ready to provide you with any type of repair needed for your plumbing system.
Q: Why is my Water Heater not producing hot water?
A: There are many reasons why your Water Heater may not be working properly. Common issues include an un-lit pilot light, sediment buildup, malfunctioning thermostat, damaged or leaking parts, and more. AMi Plumbers can repair all types of hot Water Heaters. Contact us today if you think your Water Heater needs to be serviced!
Q: Do I need an EV Charging Station in my garage?
A: Installing an EV Charging Station at home maximizes your energy efficiency and ensures you won’t have to worry about finding a charger for your Electric Vehicle out in the wild. Staying up to date on home technology is also beneficial for your home’s resale value. At AMi, we provide expert service for all installations and will work with you to find the charging station that works best with your home and your charging needs.
Q: Why do my lights flicker or dim randomly?
A: Flickering lights in your home can be caused by an overloaded electrical panel, loose or faulty wiring, aging light bulbs, power surges, and faulty dimmer switches, among other issues. Speak with one of our experienced Electricians to have your system diagnosed and repaired quickly.
Q: Is it safe to plug multiple appliances into one outlet?
A: No, it is generally best to avoid plugging multiple appliances into a single outlet at one time. Larger appliances, like refrigerators, ranges, and washer/dryers use too much power to share an outlet. Be sure to use extension cords and power strips responsibly, and never exceed the AMP rating for your outlets. Contact our trusted AMi Electrical team for more information.