Our Response to Covid-19

March 18th, 2020

Dear Valued Air Mechanical Customers,

Given the recent outbreak of COVID-19, we want to assure you that Air Mechanical’s greatest priority is the health and safety of our customers, employees and communities. We have been monitoring the situation closely and are actively taking precautionary safety measures to ensure the greatest level of safety possible.

Governor Walz Essential Business Executive Order:

Our skilled trades people have been named Essential and are vital in maintaining the health, safety, efficiency and comfort of homes during the Stay-At-Home Order.

Section 6 of the Emergency Executive Order 20-20 by Governor Tim Walz on March 24, 2020: Subsection X: “Construction and critical trades. This category includes workers in the skilled trades such as electricians, plumbers, HVAC and elevator technicians and other related construction of all kind.” March 25th, 2020

During this unprecedented outbreak, we will continue to proudly serve your Heating, Cooling, Plumbing and Electrical needs 24 hours a day, 365 days a year. We are taking lead from the WHO and CDC and from the Minnesota Department of Health.

We are taking the following steps to immediately protect our company and our customers:

AMI Work at Home and In-Office Guidelines:

  • AMI Tech Support Team verified security of software systems and networks to allow secure work from home.
  • AMI Buildings Secured against any entry of non-authorized persons. 
  • All Customer Care Representatives and 90% of in-building support team are working from home on AMI provided computers and secured software.
  •  ALL Field Staff to stay outside of AMI Buildings and observe Stay At Home order when not working.  If an item is needed during business hours, technician to call supervisor or warehouse and item will be placed outside in pre-determined, secure location for you. 
  • Any and all staff members to report health status to AMI President &/or Supervisor each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • ALL meetings, large and small, are through virtual meetings only or with remaining in-office staff, to follow social distancing guidelines.
  • AMI In-Office staff observing disinfection, bathroom assignments, kitchen disinfection, limited access between buildings and other protocols to keep each other safe.

AMI Essential Business Guidelines for Field Staff following CDC Guidelines:

  • AMI Field Staff reviewed all CDC guidelines and proper techniques for limiting interaction for our customers and for themselves.
  • AMI Field Staff practicing Social Distancing with fellow staff, customers and others.
  • AMI Field Staff to carry Essential Business Protocols and Identification.
  • AMI Field Staff to report health status to AMI President each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • AMI Field Staff actively supplied with sanitation stations, gloves, boots and sprays to sanitize their person, tools, customer homes, vehicles.

For YOUR Safety and Ours – AMI Restricted Customer Contact Policy during Covid 19:

  • At-Home Customer Care Specialist will schedule your call and do any of the pre-work necessary to limit contact with our technician coming to your home. 
  • Customer Care will contact you when our technician* is on their way to your home.
  • When the technician arrives, he will first visibly wash his hands and put on protective gear before he approaches your home.  He will ring doorbell and then back away to a distance of 6 feet.  He can answer all of your initial questions and receive instruction from you from this distance while still outside.
  • At this point, we ask that you direct him verbally to mechanical room and move yourself and family member and pets to another room or to a distance of 6 feet. 
  • Technician is provided single use booties for shoes and gloves and hand sanitizer for your and their protection. 
  • Any item the technician removes from the mechanical room (air filter, water filter, replaced parts, etc.) will be placed in a sealed bag for your safety and theirs.
  • We have instructed our Customer Care team and Technicians how to complete the payment of the transaction contact-free for your safety and theirs.  Customer should not have to touch a pen, paper or tablet.

*(Technician is defined as anyone authorized by AMI to repair or prepare an estimate for replacement of mechanical system equipment in your home.)

We appreciate your business and understanding,

Thank you,

Air Mechanical Team of Excellence

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A Whistling Water Heater is a Problem

September 13th, 2021
concerned-woman-listening

There seems to be something going on with your water heater…it sounds like a tea kettle. Don’t worry it isn’t going to implode. However, that noise is still a cause for some concern. Hearing whistling, also known as kettling, from your water heater is due to a problem in this vital home system.

A whistling water heater is usually due to a specific issue in your system–the build-up of sediment inside it creating problems with the heating process. While a little dirt doesn’t seem like it can hurt things, that sedimentary layer can cause noises, hinder heating, and lead to an early replacement. This noise shouldn’t be ignored.

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Let’s Talk Water Quality

August 16th, 2021

What do you know about water quality? Maybe you only know the basics such as if the water in your home is discolored it doesn’t mean anything good. Or perhaps you know a little bit more about water qualities such as whether you have hard water in your area or not. At the end of the day, whether you know a lot or a little, we can all agree that having good water quality is a priority.

That said, we want to ask you a question. How do you know if you are dealing with poor water quality? If you have poor water quality, how do you plan to handle it? If you’re not sure how to tell what kind of water quality you have or what the steps are to improve poor water quality we’re happy to give you some guidance.

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Should You Consider an Air Purifier?

August 2nd, 2021

You deserve to have a home that provides you with incredible comfort as much as possible. Part of this is going to be keeping the air in your home clean and clear so it is easy to cool. While dusting around the home and changing the HVAC air filter can be helpful in this endeavor, sometimes they aren’t enough.

Adding an effective and efficient indoor air quality system in Andover, MN is going to be the most helpful thing you can do to keep the air in your home clean. One of the best systems we can recommend to help is going to be an air purifier. Specifically a whole-house air purifier. Let’s discuss the benefits of these systems and if one would be a good fit for your home.

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Is It Time To Replace Your AC Unit?

July 19th, 2021

Having the ability to retreat to a comfortably cool home during the summer is important. An overly hot house can lead to general discomfort which, more specifically, can negatively impact mood, appetite, and sleep! So when you discover that your air conditioning in Andover, MN isn’t able to do its job properly, you have every right to be upset.

Here’s the truth: If your AC system isn’t working right you will need to find a way to get a reliable source of cool air for the home again. If your AC needs repairs, that solution may only be a few hours away. If your air conditioner needs to be replaced though, you have a bigger issue to deal with.

So, is it time to switch out your old AC for a new one? Let’s dive into how you can tell so you know when to reach out for effective and efficient professional help.

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Break Free of the Noisy AC!

July 5th, 2021
concerned-woman-listening

You should be able to use your air conditioner on a regular basis without trouble. But that doesn’t mean that it should cause a ruckus. A noisy air conditioner is going to be one that, while it may be operating now, is in need of help.

When your AC unit starts to create some concerning noises, you shouldn’t ignore them. Of course, with some of the sounds you may hear, it will be near impossible to ignore them anyway!

Check out this list of common concerning sounds that your system might make that indicate it needs AC repair in Plymouth, MN.

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Don’t Forget: Clean Air is Comfortable Air!

June 21st, 2021
repair-service

If you want to enjoy a comfortable summer, you need to ensure that your AC is working properly. Part of that is going to rely on how effective and efficient your air conditioner is. The other part is what kind of air you are putting into your AC system.

Your air conditioner needs clean air to function well. While it can do its job with dirty air, the comfort it provides will be subpar in comparison. This is why you need to make you work with a professional to get the most from your Plymouth, MN HVAC system. Our team can help with getting you the best air quality and ensuring that clean air is being cooled by a great AC system.

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Is Your Home Protected Against a Power Surge?

June 7th, 2021
two electricians working on large electrical panel

The lights went out last night and you had to break out the candles. Things turned back on after a few hours thankfully but today you’ve started to realize that something is off with a couple of your home’s appliances like your air conditioner. Come to think of it, you also noticed that one or two outlets had burn marks on them too. What’s with that?

These are some of the things you may notice post power outage because you may have been the victim of a power surge. There exists a way to defend against power surges though, and our electricians in Maple Grove, MN can help with setting it up.

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These Issues Indicate You Have a Leak

May 24th, 2021
leaking-pipe

Can we be blunt for a moment? Leaks suck. They really do. They suck up your water, suck up your electricity in some cases, and suck up a LOT of your money the longer they go unattended.

Yes, leaks suck but you can stop them quickly when you schedule an appointment for help with your leaky plumbing in White Bear Lake, MN. To do that though you will need to know whether or not you have a leak to fix. In most cases, simply contacting us if you have a feeling you have a leak is a good idea. But if you don’t want to make an unnecessary phone call, we understand.

If you are debating whether or not you need professional plumbing help, here are the signs you need to know to figure out if you may have a leak.

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“Do I Need a Water Quality System?”

May 10th, 2021

Water quality is important not just for your health but for the long-term lifespan of your water-based appliances (pipes, faucets, etc.) Poor water quality can harm these systems and appliances even if it isn’t hurting your wellbeing.

But how do you know if you have poor water quality that is messing with your plumbing? Read on to find out and discover if you may need a water treatment system added to your home.

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How to Tell If You Need a New Thermostat

April 26th, 2021

As temperatures start to flare up in Coon Rapids, it’s clear that summer is right around the corner. You will want to make sure that your HVAC unit is prepared to keep you cool. One of the obvious precursors to a well-functioning HVAC unit is a thermostat. This tiny little unit instructs your HVAC to adjust its temperature according to the set temperature. 

So how can you tell if it’s time to get a new thermostat? If you notice any of the following 5 alarming signs, then it’s time to shop around for a replacement. 

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