Our Response to Covid-19

March 18th, 2020

Dear Valued Air Mechanical Customers,

Given the recent outbreak of COVID-19, we want to assure you that Air Mechanical’s greatest priority is the health and safety of our customers, employees and communities. We have been monitoring the situation closely and are actively taking precautionary safety measures to ensure the greatest level of safety possible.

Governor Walz Essential Business Executive Order:

Our skilled trades people have been named Essential and are vital in maintaining the health, safety, efficiency and comfort of homes during the Stay-At-Home Order.

Section 6 of the Emergency Executive Order 20-20 by Governor Tim Walz on March 24, 2020: Subsection X: “Construction and critical trades. This category includes workers in the skilled trades such as electricians, plumbers, HVAC and elevator technicians and other related construction of all kind.” March 25th, 2020

During this unprecedented outbreak, we will continue to proudly serve your Heating, Cooling, Plumbing and Electrical needs 24 hours a day, 365 days a year. We are taking lead from the WHO and CDC and from the Minnesota Department of Health.

We are taking the following steps to immediately protect our company and our customers:

AMI Work at Home and In-Office Guidelines:

  • AMI Tech Support Team verified security of software systems and networks to allow secure work from home.
  • AMI Buildings Secured against any entry of non-authorized persons. 
  • All Customer Care Representatives and 90% of in-building support team are working from home on AMI provided computers and secured software.
  •  ALL Field Staff to stay outside of AMI Buildings and observe Stay At Home order when not working.  If an item is needed during business hours, technician to call supervisor or warehouse and item will be placed outside in pre-determined, secure location for you. 
  • Any and all staff members to report health status to AMI President &/or Supervisor each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • ALL meetings, large and small, are through virtual meetings only or with remaining in-office staff, to follow social distancing guidelines.
  • AMI In-Office staff observing disinfection, bathroom assignments, kitchen disinfection, limited access between buildings and other protocols to keep each other safe.

AMI Essential Business Guidelines for Field Staff following CDC Guidelines:

  • AMI Field Staff reviewed all CDC guidelines and proper techniques for limiting interaction for our customers and for themselves.
  • AMI Field Staff practicing Social Distancing with fellow staff, customers and others.
  • AMI Field Staff to carry Essential Business Protocols and Identification.
  • AMI Field Staff to report health status to AMI President each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • AMI Field Staff actively supplied with sanitation stations, gloves, boots and sprays to sanitize their person, tools, customer homes, vehicles.

For YOUR Safety and Ours – AMI Restricted Customer Contact Policy during Covid 19:

  • At-Home Customer Care Specialist will schedule your call and do any of the pre-work necessary to limit contact with our technician coming to your home. 
  • Customer Care will contact you when our technician* is on their way to your home.
  • When the technician arrives, he will first visibly wash his hands and put on protective gear before he approaches your home.  He will ring doorbell and then back away to a distance of 6 feet.  He can answer all of your initial questions and receive instruction from you from this distance while still outside.
  • At this point, we ask that you direct him verbally to mechanical room and move yourself and family member and pets to another room or to a distance of 6 feet. 
  • Technician is provided single use booties for shoes and gloves and hand sanitizer for your and their protection. 
  • Any item the technician removes from the mechanical room (air filter, water filter, replaced parts, etc.) will be placed in a sealed bag for your safety and theirs.
  • We have instructed our Customer Care team and Technicians how to complete the payment of the transaction contact-free for your safety and theirs.  Customer should not have to touch a pen, paper or tablet.

*(Technician is defined as anyone authorized by AMI to repair or prepare an estimate for replacement of mechanical system equipment in your home.)

We appreciate your business and understanding,

Thank you,

Air Mechanical Team of Excellence

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5 Ways to Show Your HVAC System Some Love

February 15th, 2021
family-relaxing-indoors

Keeping your home comfortable during winter is no small task around here. Between battling low temperatures and dry air your system is going to have to put forward a lot of effort to meet your demands. With that said, there’s nothing wrong with lending a helping hand.

There are a few things that you can do to help your heater get the job done. No, we aren’t saying that you need to go out and start chopping firewood. But there is something to be said for using best practices to ensure you get optimal comfort from your heater without making the job harder than it needs to be.

With that in mind, we have 5 tips to help you help your heater this winter.

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3 Signs Your Furnace Needs a Fix

February 1st, 2021

Let us be blunt: it is really cold around here. Thankfully the wind has stayed pretty soft but that doesn’t make the below-freezing temperatures any more pleasant. Most of us are doing our best to stay indoors as much as possible and relying on our heaters to keep things livable.

If you have a heater on the fritz though, that will make things a lot harder. And it isn’t like you can go sit in your local coffee shop to stay warm right now while you wait for a furnace repair in Brooklyn Park, MN.

With that in mind, we’d like to give you some information on some of the biggest warning signs to watch for that will tell you if your furnace needs repairs. That way, you can get this service scheduled and taken care of before you are left without a working heater.

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Does Your Water Quality Need a Boost?

January 18th, 2021

More and more people have begun to switch over to reusable water bottles in an effort to cut down on plastic use. This is great but can be a bit of a challenge if you can’t simply turn on your kitchen tap and get fresh, drinkable water. Needing to purchase an attachable water filter or an entire pitcher to give you filtered water tends to make the desire to switch over a bit more of a hassle.

Talking to a plumber in Ramsey, MN can help. A professional plumber should know what the biggest challenges are going to be regarding the water quality in your area and exactly what water treatment systems will provide the best solutions.

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Give Yourself the Gift of a New Water Heater

December 21st, 2020

It’s a gift that keeps on giving. No, we aren’t talking about those product box subscriptions. We are talking about your water heater! This system is an important part of your home’s plumbing in Coon Rapids, MN. Without it, you wouldn’t have any hot water in your home which would make daily life a lot harder and more uncomfortable too.

As you can imagine, a water heater that isn’t in good working order is a problem. A water heater that isn’t working at all is worse. But it is also an excuse to give yourself a little something new. If your water heater needs to retire, it makes sense to put a new system on your holiday wishlist!

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5 Ways To Tell You Need Water Heater Repairs

December 7th, 2020
woman-upset-in-shower

We’ve all watched those scenes in movies or television where an unsuspecting individual is enjoying a warm shower only to be assaulted with a deluge of icy cold water. In some cases, it is thanks to the mischief of a kid or spouse who flushes the toilet knowing this will interrupt the flow of warm water to the one taking the shower. In other cases, however, this can be a sign of an issue with their water heater.

We are pretty confident that none of us want to be the one to experience that flood of cold water when we least expect it. An issue with your water heater is going to significantly increase the chances of this happening though. How do you protect yourself? Your best defense: know the signs that something is up with your water heater so you can reach out to us to get it fixed ASAP.

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Preparing Your Plumbing For Family Gatherings

November 23rd, 2020
kids-messing-with-toilet

Whether you are planning for a few people to join you this Thanksgiving or you are breaking out the extra tables and chairs from the garage, it is important to be prepared. And we aren’t just talking about making sure everything is set up and the food is prepared on time. Your plumbing needs to be prepared too!

With the help of a plumber in Maple Grove, MN, and the services they provide, you can enjoy knowing that your home’s plumbing is in great hands. We will make sure you can enjoy peace of mind with this system so you can focus on everything else that comes with being a host for this holiday.

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Steps For Handling Pipe Leaks In Your Home

November 9th, 2020
leaking-pipe

It is never enjoyable to discover a leak in your home. It doesn’t matter whether it is a leaking faucet, drain, or pipe, leaks are a pain. We understand that which is why we make sure to offer repairs to address those leaks for your Andover, MN plumbing system.

While no leaks are pleasant to encounter, pipe leaks are definitely a bigger hassle than a leaky faucet might be. Between the impact it can have on your plumbing appliances and the potential damage it can cause to your home, pipe leaks are a big fear for a lot of people. Addressing pipe leaks isn’t easy but it is possible if you follow these helpful steps.

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Have You Scheduled Heating System Maintenance Yet?

October 26th, 2020
man-keeping-warm

The weather around here has gotten downright chilly recently. The blankets have been dusted off, our fireplaces are cleaned and ready to heat up the living room, and the list for movie night has been prepared. All you have to do is be ready to warm up and get cozy on the couch once you get home.

But wait! There is one other thing that you may need to take care of before you can fully relax: heating system maintenance in Andover. If you haven’t scheduled this service for your home’s heater just yet, now is a great time to get it knocked out. This service is going to benefit your home comfort and your peace of mind more than you might think.

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Invest In Your Ducts To Help Your HVAC System

October 12th, 2020
ductwork

Temperatures are starting to cool down a little bit. It is a great reprieve from the heat that we’ve been dealing with but it doesn’t mean that there is no chance of a random heatwave throwing itself our way before things really chill out for the fall and winter.

If you have an HVAC system in your home that uses ductwork, whether it is your AC and heater, or just one of these systems, the condition of your ducts is going to play a huge role in your comfort. If you want to ensure your comfort this season and beyond, it pays to include your ducts when you are considering scheduling HVAC service in Andover, MN.

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What Are Those Troublesome AC Noises?

September 28th, 2020
concerned-woman-listening

We know that temperatures are starting to get a little cooler but this doesn’t mean we are going to be scot-free of any random heatwaves before the fall weather truly settles in. With that being the case, even as many of us start to prepare our heaters for the coming chill, it doesn’t mean you should just leave your AC unattended and hope it works next summer.

At the end of a long cooling season is often the best time to schedule maintenance or even an air conditioner repair in Centerville, MN. This is especially true if your AC system has started to make any of these troubling noises.

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