Our Response to Covid-19

March 18th, 2020

Dear Valued Air Mechanical Customers,

Given the recent outbreak of COVID-19, we want to assure you that Air Mechanical’s greatest priority is the health and safety of our customers, employees and communities. We have been monitoring the situation closely and are actively taking precautionary safety measures to ensure the greatest level of safety possible.

Governor Walz Essential Business Executive Order:

Our skilled trades people have been named Essential and are vital in maintaining the health, safety, efficiency and comfort of homes during the Stay-At-Home Order.

Section 6 of the Emergency Executive Order 20-20 by Governor Tim Walz on March 24, 2020: Subsection X: “Construction and critical trades. This category includes workers in the skilled trades such as electricians, plumbers, HVAC and elevator technicians and other related construction of all kind.” March 25th, 2020

During this unprecedented outbreak, we will continue to proudly serve your Heating, Cooling, Plumbing and Electrical needs 24 hours a day, 365 days a year. We are taking lead from the WHO and CDC and from the Minnesota Department of Health.

We are taking the following steps to immediately protect our company and our customers:

AMI Work at Home and In-Office Guidelines:

  • AMI Tech Support Team verified security of software systems and networks to allow secure work from home.
  • AMI Buildings Secured against any entry of non-authorized persons. 
  • All Customer Care Representatives and 90% of in-building support team are working from home on AMI provided computers and secured software.
  •  ALL Field Staff to stay outside of AMI Buildings and observe Stay At Home order when not working.  If an item is needed during business hours, technician to call supervisor or warehouse and item will be placed outside in pre-determined, secure location for you. 
  • Any and all staff members to report health status to AMI President &/or Supervisor each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • ALL meetings, large and small, are through virtual meetings only or with remaining in-office staff, to follow social distancing guidelines.
  • AMI In-Office staff observing disinfection, bathroom assignments, kitchen disinfection, limited access between buildings and other protocols to keep each other safe.

AMI Essential Business Guidelines for Field Staff following CDC Guidelines:

  • AMI Field Staff reviewed all CDC guidelines and proper techniques for limiting interaction for our customers and for themselves.
  • AMI Field Staff practicing Social Distancing with fellow staff, customers and others.
  • AMI Field Staff to carry Essential Business Protocols and Identification.
  • AMI Field Staff to report health status to AMI President each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • AMI Field Staff actively supplied with sanitation stations, gloves, boots and sprays to sanitize their person, tools, customer homes, vehicles.

For YOUR Safety and Ours – AMI Restricted Customer Contact Policy during Covid 19:

  • At-Home Customer Care Specialist will schedule your call and do any of the pre-work necessary to limit contact with our technician coming to your home. 
  • Customer Care will contact you when our technician* is on their way to your home.
  • When the technician arrives, he will first visibly wash his hands and put on protective gear before he approaches your home.  He will ring doorbell and then back away to a distance of 6 feet.  He can answer all of your initial questions and receive instruction from you from this distance while still outside.
  • At this point, we ask that you direct him verbally to mechanical room and move yourself and family member and pets to another room or to a distance of 6 feet. 
  • Technician is provided single use booties for shoes and gloves and hand sanitizer for your and their protection. 
  • Any item the technician removes from the mechanical room (air filter, water filter, replaced parts, etc.) will be placed in a sealed bag for your safety and theirs.
  • We have instructed our Customer Care team and Technicians how to complete the payment of the transaction contact-free for your safety and theirs.  Customer should not have to touch a pen, paper or tablet.

*(Technician is defined as anyone authorized by AMI to repair or prepare an estimate for replacement of mechanical system equipment in your home.)

We appreciate your business and understanding,

Thank you,

Air Mechanical Team of Excellence

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Is Your Home Protected Against a Power Surge?

June 7th, 2021
two electricians working on large electrical panel

The lights went out last night and you had to break out the candles. Things turned back on after a few hours thankfully but today you’ve started to realize that something is off with a couple of your home’s appliances like your air conditioner. Come to think of it, you also noticed that one or two outlets had burn marks on them too. What’s with that?

These are some of the things you may notice post power outage because you may have been the victim of a power surge. There exists a way to defend against power surges though, and our electricians in Maple Grove, MN can help with setting it up.

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These Issues Indicate You Have a Leak

May 24th, 2021
leaking-pipe

Can we be blunt for a moment? Leaks suck. They really do. They suck up your water, suck up your electricity in some cases, and suck up a LOT of your money the longer they go unattended.

Yes, leaks suck but you can stop them quickly when you schedule an appointment for help with your leaky plumbing in White Bear Lake, MN. To do that though you will need to know whether or not you have a leak to fix. In most cases, simply contacting us if you have a feeling you have a leak is a good idea. But if you don’t want to make an unnecessary phone call, we understand.

If you are debating whether or not you need professional plumbing help, here are the signs you need to know to figure out if you may have a leak.

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“Do I Need a Water Quality System?”

May 10th, 2021

Water quality is important not just for your health but for the long-term lifespan of your water-based appliances (pipes, faucets, etc.) Poor water quality can harm these systems and appliances even if it isn’t hurting your wellbeing.

But how do you know if you have poor water quality that is messing with your plumbing? Read on to find out and discover if you may need a water treatment system added to your home.

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How to Tell If You Need a New Thermostat

April 26th, 2021

As temperatures start to flare up in Coon Rapids, it’s clear that summer is right around the corner. You will want to make sure that your HVAC unit is prepared to keep you cool. One of the obvious precursors to a well-functioning HVAC unit is a thermostat. This tiny little unit instructs your HVAC to adjust its temperature according to the set temperature. 

So how can you tell if it’s time to get a new thermostat? If you notice any of the following 5 alarming signs, then it’s time to shop around for a replacement. 

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Tips for Keeping Your Water Heater Happy

April 14th, 2021

Water heaters are a necessity in every home, especially during harsh Minnesota winters. It is important that you take proper care of your water heater. This can help lower your electricity bill, improve the lifespan of your water heater, and make cold weather a little more bearable.

Here are some tips on how to take care of your water heater:

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The Benefits of Drain Cleaning

March 29th, 2021

If the water taking longer than usual to flow down the drain or there is a smell in your kitchen or bathroom, chances are that your drain might need some cleaning! Don’t procrastinate cleaning your drain because this can lead to even bigger, costlier problems.

Here are some benefits of efficient and timely drain cleaning:

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3 Sounds Your Water Heater Shouldn’t Make

March 15th, 2021
concerned-woman-listening

You don’t want a water heater that makes absolutely no noise in your home. Silence usually indicates that the system simply isn’t operating at all. But a noisy water heater is going to be a big problem too.

You may be wondering, “Okay then what noises do I NOT want my water heater to make?” We are happy to answer that question so you know when to reach out to us for help with this vital home system. Whenever you need help with your plumbing in Brooklyn Park, MN, you can come to us to get things back in working order.

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5 Ways to Show Your HVAC System Some Love

February 15th, 2021
family-relaxing-indoors

Keeping your home comfortable during winter is no small task around here. Between battling low temperatures and dry air your system is going to have to put forward a lot of effort to meet your demands. With that said, there’s nothing wrong with lending a helping hand.

There are a few things that you can do to help your heater get the job done. No, we aren’t saying that you need to go out and start chopping firewood. But there is something to be said for using best practices to ensure you get optimal comfort from your heater without making the job harder than it needs to be.

With that in mind, we have 5 tips to help you help your heater this winter.

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3 Signs Your Furnace Needs a Fix

February 1st, 2021

Let us be blunt: it is really cold around here. Thankfully the wind has stayed pretty soft but that doesn’t make the below-freezing temperatures any more pleasant. Most of us are doing our best to stay indoors as much as possible and relying on our heaters to keep things livable.

If you have a heater on the fritz though, that will make things a lot harder. And it isn’t like you can go sit in your local coffee shop to stay warm right now while you wait for a furnace repair in Brooklyn Park, MN.

With that in mind, we’d like to give you some information on some of the biggest warning signs to watch for that will tell you if your furnace needs repairs. That way, you can get this service scheduled and taken care of before you are left without a working heater.

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Does Your Water Quality Need a Boost?

January 18th, 2021

More and more people have begun to switch over to reusable water bottles in an effort to cut down on plastic use. This is great but can be a bit of a challenge if you can’t simply turn on your kitchen tap and get fresh, drinkable water. Needing to purchase an attachable water filter or an entire pitcher to give you filtered water tends to make the desire to switch over a bit more of a hassle.

Talking to a plumber in Ramsey, MN can help. A professional plumber should know what the biggest challenges are going to be regarding the water quality in your area and exactly what water treatment systems will provide the best solutions.

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