Our Response to Covid-19

March 18th, 2020

Dear Valued Air Mechanical Customers,

Given the recent outbreak of COVID-19, we want to assure you that Air Mechanical’s greatest priority is the health and safety of our customers, employees and communities. We have been monitoring the situation closely and are actively taking precautionary safety measures to ensure the greatest level of safety possible.

Governor Walz Essential Business Executive Order:

Our skilled trades people have been named Essential and are vital in maintaining the health, safety, efficiency and comfort of homes during the Stay-At-Home Order.

Section 6 of the Emergency Executive Order 20-20 by Governor Tim Walz on March 24, 2020: Subsection X: “Construction and critical trades. This category includes workers in the skilled trades such as electricians, plumbers, HVAC and elevator technicians and other related construction of all kind.” March 25th, 2020

During this unprecedented outbreak, we will continue to proudly serve your Heating, Cooling, Plumbing and Electrical needs 24 hours a day, 365 days a year. We are taking lead from the WHO and CDC and from the Minnesota Department of Health.

We are taking the following steps to immediately protect our company and our customers:

AMI Work at Home and In-Office Guidelines:

  • AMI Tech Support Team verified security of software systems and networks to allow secure work from home.
  • AMI Buildings Secured against any entry of non-authorized persons. 
  • All Customer Care Representatives and 90% of in-building support team are working from home on AMI provided computers and secured software.
  •  ALL Field Staff to stay outside of AMI Buildings and observe Stay At Home order when not working.  If an item is needed during business hours, technician to call supervisor or warehouse and item will be placed outside in pre-determined, secure location for you. 
  • Any and all staff members to report health status to AMI President &/or Supervisor each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • ALL meetings, large and small, are through virtual meetings only or with remaining in-office staff, to follow social distancing guidelines.
  • AMI In-Office staff observing disinfection, bathroom assignments, kitchen disinfection, limited access between buildings and other protocols to keep each other safe.

AMI Essential Business Guidelines for Field Staff following CDC Guidelines:

  • AMI Field Staff reviewed all CDC guidelines and proper techniques for limiting interaction for our customers and for themselves.
  • AMI Field Staff practicing Social Distancing with fellow staff, customers and others.
  • AMI Field Staff to carry Essential Business Protocols and Identification.
  • AMI Field Staff to report health status to AMI President each Monday morning and are directed to report any self-quarantine requirements of themselves or family immediately.
  • AMI Field Staff actively supplied with sanitation stations, gloves, boots and sprays to sanitize their person, tools, customer homes, vehicles.

For YOUR Safety and Ours – AMI Restricted Customer Contact Policy during Covid 19:

  • At-Home Customer Care Specialist will schedule your call and do any of the pre-work necessary to limit contact with our technician coming to your home. 
  • Customer Care will contact you when our technician* is on their way to your home.
  • When the technician arrives, he will first visibly wash his hands and put on protective gear before he approaches your home.  He will ring doorbell and then back away to a distance of 6 feet.  He can answer all of your initial questions and receive instruction from you from this distance while still outside.
  • At this point, we ask that you direct him verbally to mechanical room and move yourself and family member and pets to another room or to a distance of 6 feet. 
  • Technician is provided single use booties for shoes and gloves and hand sanitizer for your and their protection. 
  • Any item the technician removes from the mechanical room (air filter, water filter, replaced parts, etc.) will be placed in a sealed bag for your safety and theirs.
  • We have instructed our Customer Care team and Technicians how to complete the payment of the transaction contact-free for your safety and theirs.  Customer should not have to touch a pen, paper or tablet.

*(Technician is defined as anyone authorized by AMI to repair or prepare an estimate for replacement of mechanical system equipment in your home.)

We appreciate your business and understanding,

Thank you,

Air Mechanical Team of Excellence

Continue Reading

Preparing Your Plumbing For Family Gatherings

November 23rd, 2020
kids-messing-with-toilet

Whether you are planning for a few people to join you this Thanksgiving or you are breaking out the extra tables and chairs from the garage, it is important to be prepared. And we aren’t just talking about making sure everything is set up and the food is prepared on time. Your plumbing needs to be prepared too!

With the help of a plumber in Maple Grove, MN, and the services they provide, you can enjoy knowing that your home’s plumbing is in great hands. We will make sure you can enjoy peace of mind with this system so you can focus on everything else that comes with being a host for this holiday.

Continue Reading

Steps For Handling Pipe Leaks In Your Home

November 9th, 2020
leaking-pipe

It is never enjoyable to discover a leak in your home. It doesn’t matter whether it is a leaking faucet, drain, or pipe, leaks are a pain. We understand that which is why we make sure to offer repairs to address those leaks for your Andover, MN plumbing system.

While no leaks are pleasant to encounter, pipe leaks are definitely a bigger hassle than a leaky faucet might be. Between the impact it can have on your plumbing appliances and the potential damage it can cause to your home, pipe leaks are a big fear for a lot of people. Addressing pipe leaks isn’t easy but it is possible if you follow these helpful steps.

Continue Reading

Have You Scheduled Heating System Maintenance Yet?

October 26th, 2020
man-keeping-warm

The weather around here has gotten downright chilly recently. The blankets have been dusted off, our fireplaces are cleaned and ready to heat up the living room, and the list for movie night has been prepared. All you have to do is be ready to warm up and get cozy on the couch once you get home.

But wait! There is one other thing that you may need to take care of before you can fully relax: heating system maintenance in Andover. If you haven’t scheduled this service for your home’s heater just yet, now is a great time to get it knocked out. This service is going to benefit your home comfort and your peace of mind more than you might think.

Continue Reading

Invest In Your Ducts To Help Your HVAC System

October 12th, 2020
ductwork

Temperatures are starting to cool down a little bit. It is a great reprieve from the heat that we’ve been dealing with but it doesn’t mean that there is no chance of a random heatwave throwing itself our way before things really chill out for the fall and winter.

If you have an HVAC system in your home that uses ductwork, whether it is your AC and heater, or just one of these systems, the condition of your ducts is going to play a huge role in your comfort. If you want to ensure your comfort this season and beyond, it pays to include your ducts when you are considering scheduling HVAC service in Andover, MN.

Continue Reading

What Are Those Troublesome AC Noises?

September 28th, 2020
concerned-woman-listening

We know that temperatures are starting to get a little cooler but this doesn’t mean we are going to be scot-free of any random heatwaves before the fall weather truly settles in. With that being the case, even as many of us start to prepare our heaters for the coming chill, it doesn’t mean you should just leave your AC unattended and hope it works next summer.

At the end of a long cooling season is often the best time to schedule maintenance or even an air conditioner repair in Centerville, MN. This is especially true if your AC system has started to make any of these troubling noises.

Continue Reading

5 Reasons to Consider a Heat Pump

September 14th, 2020
ductless-wall-unit

Do you have a reliable system in your home to provide you with comfort all year long? If you aren’t sure, we would love to tell you about the opportunities that come with installing a heat pump as a part of your Andover, MN HVAC system.

Heat pumps are great for energy-efficient heating and cooling. These home comfort units can be the solution to a home that needs reliable cooling or heating. If you are curious about what makes heat pumps such a great option for the modern or vintage homes, we can give you those details.

Continue Reading

Air Mechanical, Inc. Was In the News!

August 31st, 2020
UV-light

Your friendly local technicians from Air Mechanical, Inc. have been seen on your TV screen helping homes and businesses to improve their indoor air quality.

You can catch President Mike Nesdahl on the KTSP Nightcast discussing how UV light air purifiers can be helpful in fighting against the spread of disease in the home. You can see the full interview here: ‘What it hits, it will get’: UV light may be the new weapon in fight against pandemic.

You can also get a glimpse of what our pros are doing for local businesses as well. Our neon-shirted team members can be seen in this clip installing a negative air pressure system at a local dentist’s office to help keep both employees and patients safe.

Discover how we can help your home or business when you contact us today.

Continue Reading

What Happens If Your Air Filter Is Clogged

August 31st, 2020
man holding air filter

The flow of air in and out of your air conditioning system is going to play a big role in how comfortable your home is. After all, if no air gets in, there is nothing to cool. Likewise, no air getting out of the system means your home won’t be able to cool down.

Let’s discuss this first issue for now: the lack of air getting into your air conditioner. If your AC isn’t getting good airflow it could be a problem with your air filter. And trust us, you want to address this issue as soon as you can.

Continue Reading

5 Signs You Need AC Repairs

August 17th, 2020
technician-working-on-outdoor-unit

When your air conditioner starts to malfunction you don’t want to ignore the issue. It will only get worse and summer will only become more uncomfortable. Instead, you want to reach out for professional AC repair in Plymouth, MN so that whatever is going wrong can be made right again.

If you have noticed that your home isn’t as cool as usual or something just seems off about your AC system, you shouldn’t ignore it. It may actually help to know what the signs are to look for that you do need to get a repair for your cooling system. The more you know the sooner you can get the issue fixed.

Continue Reading

It’s Not Too Late to Schedule AC Maintenance

August 3rd, 2020
technician-working-on-outdoor-unit

Summer may not be playing out the way that many of us thought it would, but we hope you have still been able to enjoy these days of warmer weather. Biking, visiting the Millenium Gardens, or even going to an outdoor concert are all great ways to safely enjoy the warmer temperatures before returning to your comfortably cool home. In the interest of keeping your home that comfortable place to return to after a long hot day, we want to ask you a question: “Did you schedule your AC maintenance appointment this year?”

If you are realizing that you blanked on scheduling your yearly tune-up, it’s okay! There’s been a lot of upheavals lately so we don’t blame you and we are happy to say it isn’t too late.

Continue Reading